Digital Inclusion Fellow

The Office of Innovation & Technology oversees all major information and communication technology initiatives for City government and works to increase the effectiveness of the City’s information technology infrastructure. It also seeks to improve and increase citizens’ access to technology and digital literacy skills. Additionally, OIT offers an innovation service portfolio focused on developing municipal government’s capacity for creativity and innovation.

Job Description

This is a new role and the City’s first employee to be focused solely on the challenge of digital inclusion and digital literacy. The Fellow will serve as a resource and thought-leader for the City and for its external stakeholders, including Digital Literacy Alliance grantees and partner organizations working in Philadelphia’s digital inclusion ecosystem.  In this role, you will facilitate relationships, build skills, and establish a sustainable network of institutions focusing on digital inclusion and digital literacy.

As the Digital Inclusion Fellow, you will support the City’s Office of Innovation & Technology as it develops the Digital Literacy Alliance and establishes a network of collaboration and best practices among its grantees. In your role, you will work closely with other City departments involved with digital inclusion work, develop relationships with external stakeholders to support the Digital Literacy Alliance, and help the Alliance and its grantees establish a sustainable network.

Some of your opportunities will include:

  • Developing and implementing a networking strategy for Digital Literacy Alliance grantees and partner organizations with the goal of seeding and supporting best practices, creating relationships, and leveraging shared resources around digital literacy and access
  • Collaborating with diverse stakeholders and sectors in Philadelphia to create a cohesive digital literacy strategy and implement and support innovative programs.
  • Representing Philadelphia locally and nationally through the National Digital Inclusion Alliance (NDIA), identify and participate in conference and panel opportunities, and act as a thought leader and liaison for Philadelphia in the digital inclusion and digital literacy space.
  • Evaluating OIT’s digital inclusion initiatives, including the Digital Literacy Alliance, and making recommendations about future opportunities in Philadelphia’s digital literacy ecosystem.
  • Planning for the growth and sustainability of the Digital Literacy Alliance as an organization, including identifying potential funding streams, writing grants, and convening funders briefings.
  • Serving as a citywide resource for digital literacy information, research, and best practices.
  • Working closely with City departments currently engaged in digital literacy work, including OIT, Commerce, Education, Parks & Recreation, and the Office of Workforce Development.


  • Collaboration – you can work closely and build consensus with diverse stakeholders both internal and external to government
  • Critical analysis – you can analyze a variety of data, both quantitative and qualitative, to determine program success
  • Strength of communication – you can explain complex issues and ideas to others, and you write and speak clearly, concisely, and compellingly
  • Self-direction – you can prioritize your work and allocate time and resources effectively when given broad responsibility
  • Team orientation – you listen to colleagues effectively and contribute to a group decision-making process


  • Bachelor’s Degree or equivalent experience required; graduate degree and direct work experience is desirable
  • Familiarity with Philadelphia’s digital literacy ecosystem, particularly with the nonprofit community
  • Experience with and/or knowledge of the municipal government environment

To Apply:

Do not apply through RetroFit Careers

Additional Information

Salary Range: $65,000 – $75,000

Please note, the duration of this position is two (2) years.

Please submit a resume and cover letter with your application.

Successful candidate must be a City of Philadelphia resident within six months of hire and retain a residence in Philadelphia for the duration of city employment.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670. For more information, go to: Human Relations Website:

To Apply:

Do not apply through RetroFit Careers

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  • Location PA, Philadelphia
  • Full Address 1400 John F Kennedy, Blvd.
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